Results-driven operations leader with 10+ years scaling high-growth environments.No bullshit. Just results.
I'm the operations leader who turns chaos into systems, vision into execution, and potential into profit.
With over a decade of experience scaling operations across software companies, advertising agencies, and high-growth environments, I've built the infrastructure that powerssustainable growth.
From managing $125MM+ in client revenue to building scalable customer infrastructure that drives 95%+ retention rates, I deliver measurable impact through strategic execution and team empowerment.
Exfluential (Software Company)
📍 Rancho Santa Margarita, CA
Led scalable operations for a high-growth software company, driving product strategy and team leadership across global markets.
Built scalable infrastructure supporting global enterprise and startup clients; improved onboarding and retention rates
Directed end-to-end product strategy and development; delivered features that drove revenue growth, platform scalability, and opportunities to enter new verticals
Established strong partnerships with customer stakeholders that enhanced ARR and supported growth initiatives
Applied lean startup principles to accelerate product-market fit through customer-driven development
Oversaw people operations, spanning HR, finance, and team leadership across full-time, contract, and offshore staff
Veritone One (Advertising Agency)
📍 Costa Mesa, CA
Scaled account management operations for a leading advertising agency, managing $125MM+ in annual revenue.
Managed team of 20+ professionals with a total annual revenue of $125MM+
Owned full client lifecycle (post-sale), increasing retention and account expansion
Delivered executive-level revenue forecasting and KPI reporting, increasing accuracy and supporting board-level decision making
Led the development of inter-departmental processes to support the agency's rapid growth, with a focus on client retention and revenue metrics
Lucid Fusion - Now VaynerCommerce
📍 Costa Mesa, CA
Transitioned to digital marketing agency operations, focusing on ecommerce and strategic partnerships.
Partnered with global brands to develop highly customized ecommerce platforms and digital media campaigns
Led presentations for new business and strategic planning
Managed team of Ecommerce Managers, Digital Media Managers, and Technical Analysts
Designed and scaled core agency workflows across client service, research, and analytics, increasing operational efficiency and client satisfaction
Established strategic partnerships with partner agencies and vendors
Gigasavvy (Creative Marketing Agency)
📍 Irvine, CA
Foundation role where I developed core operations expertise, leading both client relationships and internal operations.
Key driving force of agency leadership team, owning client relationships as well as agency operations & project management
Led overarching client strategy and internal operations for multi-channel media campaigns, web projects, photo & video production, event planning, influencer marketing
Directed strategic planning sessions with internal and client-side teams
Oversaw brief development across the agency for quality and strategic direction
Led new business proposals, presentations, and contracts
Engineered new agency processes, owning organization-wide implementation from training to enforcement to evolution
Account Executive & Office Manager
📍 California
Built foundational experience in account management and operations across multiple organizations.
Account Executive at ymarketing and MOB Media
Office Manager at Newport Spine & Sport
Developed core skills in client relationship management and operational efficiency
Cal State University, Fullerton
📍 Fullerton, CA
Academic foundation with honors recognition, setting the stage for a successful career in operations and strategy.
Cum Laude Honors
Dean's List recognition
Golden Key Honour Society member